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SPACE · by Learning While Healing

Privacy Policy

Effective Date: October 2, 2026 · Last Updated: November 2, 2026

Learning While Healing ("we," "us," or "our") operates SPACE, a daily reset and spiritual wellness app at https://space.learningwhilehealing.com (the "App"). We are committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC), as well as other applicable data protection laws.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you have over it. By creating an account or using the App, you consent to the practices described here.

1. Information We Collect

a. Account information you provide at sign-up:

  • Full name
  • Email address
  • Password (stored in encrypted/hashed form; we never see your actual password)
  • Age range
  • Country and city

If you sign in with Google or Apple: when you choose “Continue with Google” or “Continue with Apple,” you do not create a SPACE password, and we receive only the following from that provider:

  • From Google: your name, email address, and profile picture, through Google’s basic sign-in permissions (openid, email, and profile)
  • From Apple: your email address — or, if you choose “Hide My Email,” a private relay address created by Apple that forwards to your real email — and your name only if you choose to share it
  • A unique account identifier from the provider, so we can recognize you the next time you sign in

We never receive your Google or Apple password, and we do not request access to your contacts, calendar, email messages, files, or any other Google or Apple account data.

b. Wellbeing content you create in the App:

  • Mood check-ins and emotion selections
  • Journal entries
  • Gratitude entries
  • Saved Scripture verses and reflections
  • Breathing and reset session activity
  • Evening release entries
  • Journey progress and completion activity

Some of this content may reveal information about your emotional wellbeing and religious beliefs. Under the Data Privacy Act, this may be considered sensitive personal information. We collect and process it only with your consent, only to provide the App's features to you, and we treat it with a higher standard of care as described in this Policy.

c. Subscription and payment information:

How your payment is handled depends on where you subscribe. Whichever way you pay, we do not receive or store your complete card numbers, CVVs, e-wallet passwords, or other complete payment credentials.

Apple App Store purchases. When you subscribe in the SPACE iOS app, payment is processed by Apple through In-App Purchase. Apple collects and handles your payment credentials under its own policies; we never receive them. To provide your access, we may receive subscription-related information such as the product or subscription identifier, transaction identifiers, the purchase, renewal, expiration, cancellation or refund status, and whether your SPACE Premium access is active.

Google Play purchases. When you subscribe in the SPACE Android app, payment is processed by Google through Google Play Billing. Google collects and handles your payment credentials under its own policies; we never receive them. To provide your access, we receive subscription-related information such as the product identifier, the Google Play purchase token and order identifier, the purchase, renewal, expiration, cancellation or refund status, and whether your SPACE Premium access is active.

We use RevenueCat as subscription infrastructure for App Store and Google Play purchases. RevenueCat receives and processes subscription and transaction status from Apple and Google, linked to your SPACE account identifier, and SPACE uses RevenueCat to verify whether your SPACE Premium is active. RevenueCat does not receive your Apple or Google payment credentials.

Direct (web) purchases. Web payments may be processed by Lemon Squeezy or Xendit, depending on the payment method, subscription, plan, or offer you select. Lemon Squeezy handles our standard web subscription plans, including recurring/renewal billing where applicable. Xendit is used for specific annual payment offers and one-time transactions — it does not manage recurring subscription renewals. When you pay, the applicable provider collects your payment details (such as card or e-wallet information) directly. Depending on the provider and transaction, we receive only limited information such as payment status, amount, transaction or reference IDs, payment method type, subscription or access status, and a billing or customer identifier assigned by that provider, so we can activate and manage your membership.

d. Usage and technical information:

Basic technical data needed to run the App, such as session/login timestamps, device/browser type, streak and habit-activity data, and app interaction data used to display your personal insights. The App may use cookies or local storage to keep you signed in, remember your preferences, and support security and fraud-prevention. We also use Google Analytics (GA4) to understand app usage through interaction events (such as which screens or features are used); we do not use it for ad personalization or remarketing.

Like most online services, our hosting providers may also process your IP address and basic request details (such as the time of a request and your browser type) in routine server and security logs, to deliver, protect and troubleshoot the App. These logs are separate from the feedback records described below, which do not store your IP address.

If you enable reminders or notifications, we process the technical information needed to deliver them, including your device's push subscription endpoint, the encryption/public keys used by your browser's push protocol, your timezone, basic device/browser information (user-agent), and your chosen reminder preferences (such as reminder times). This information is used solely to deliver the notifications you've asked for — it is not an advertising identifier and is not used for ad targeting.

e. Feedback you choose to send:

If you use Settings → Send feedback, we collect the type of feedback you choose (report a problem, suggest an improvement, or share your experience), the message you write, whether you agree that we may contact you about it, and two technical details: whether you sent it from the Android app, the iPhone app or the web, and the version of SPACE you were using. We store your feedback with your SPACE account identifier, the date and time you sent it, a record of the agreement you ticked before sending (including which version of its wording you saw), and its review status. If you are part of our Android testing program, your feedback is also linked to your tester application.

We collect only what you type and choose in the feedback form. We do not attach your journal entries, mood check-ins, prayers, reflections or other wellbeing content, and we do not store your location, IP address or a device identifier with your feedback. Your message is free text, so please share only what you are comfortable with the SPACE team reading.

2. How We Use Your Information

We use your information to:

  • Create and manage your account and subscription
  • Sign you in with Google or Apple when you choose to, match that sign-in to your SPACE account (including an existing account with the same verified email address), and greet you by name in the App
  • Provide the App's features, including mood tracking, journaling, insights dashboards, streaks, Journey progress, and personalized daily content
  • Process, verify and manage subscriptions, renewals, refunds and access status through the applicable payment and subscription providers — Apple and RevenueCat for App Store purchases, Google and RevenueCat for Google Play purchases, and Lemon Squeezy or Xendit for direct (web) purchases. Refunds for App Store purchases are decided by Apple, and refunds for Google Play purchases follow Google Play’s refund policies
  • Deliver reminders and notifications you've chosen to enable
  • Send you service-related communications, such as account notices and payment confirmations
  • Send you optional updates and encouragement emails if you opt in, which you can unsubscribe from at any time
  • Respond to your questions and support requests
  • Read and respond to feedback you send from Settings → Send feedback, fix problems, and improve the App. If you agreed to be contacted about a particular message, we may email you about that message at your account email address
  • Maintain the security of the App and prevent fraud or misuse
  • Comply with legal obligations

We use your wellbeing content (journals, moods, gratitude entries, saved reflections) to display it back to you, generate your personal insights, track your Journey progress, and support the App's core features based on your activity. We do not read it for marketing purposes, we do not sell it, and we do not use it to make automated decisions that produce legal effects about you.

We use feedback only to understand and improve SPACE and, where you agreed, to follow up with you about it. We do not use your feedback or your follow-up consent for marketing, we do not sell it, we do not use it to make automated decisions that produce legal effects about you, and we do not send your feedback to any artificial-intelligence service.

Information from Google and Apple sign-in is used only to create your account, sign you in, keep your account secure, and show your name in the App. We do not use it for advertising, we do not sell it, and we do not use it to develop, improve, or train generalized artificial-intelligence or machine-learning models. SPACE’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

3. Legal Bases for Processing

We process your personal information based on: (a) your consent, given when you create an account and accept this Policy; (b) the necessity of processing to perform our contract with you (providing the App and your subscription); (c) our legitimate interests in securing and improving the App; and (d) compliance with legal obligations under Philippine law. For sensitive personal information, we rely on your specific consent, which you may withdraw at any time by deleting the relevant content or your account.

Feedback. Sending feedback is always your choice. We process the feedback you send, and the account and technical details stored with it, based on our legitimate interests in understanding problems and improving the App. Before you send feedback, you tick a separate agreement that we may use what you write, including any health or faith details you choose to share, to read and respond to your feedback and improve SPACE. That agreement is your consent for any sensitive personal information in your message. Contacting you about a message relies on a second, optional consent that you give by ticking another box. You can withdraw either consent for a message at any time by asking us to delete that message or to stop contacting you about it (see Section 8).

4. Who We Share Information With

We do not sell, rent, or trade your personal information. We share it only with:

  • Apple, only when you choose Sign in with Apple (Apple confirms your identity and shares the limited information described in Section 1) and/or subscribe through Apple In-App Purchase (Apple handles App Store billing and transaction processing under its own policies)
  • Google, when you subscribe through Google Play in the SPACE Android app (Google handles Google Play billing and transaction processing under its own policies)
  • RevenueCat (subscription infrastructure for App Store and Google Play purchases), which receives and processes subscription and transaction status from Apple and Google so we can verify your SPACE Premium access — it does not receive your payment credentials
  • Lemon Squeezy and Xendit (payment processing for direct/web purchases), which handle your payment data under their own privacy policies, depending on the plan or offer you use
  • Supabase (secure database and authentication hosting), which stores App data on our behalf
  • Lovable (our app hosting and sign-in infrastructure provider), which processes Google and Apple sign-in requests on our behalf and passes the result to Supabase
  • Google, only when you choose to sign in with Google — it confirms your identity to us and shares the limited information described in Section 1
  • MailerLite, to deliver optional newsletter and marketing emails to members who explicitly opt in — not every member is subscribed
  • Google Analytics (GA4), to understand app usage through interaction events
  • Professional advisers or authorities, when required by law, court order, or lawful request of government agencies, or to protect our legal rights

Our service providers process data on our behalf to provide their services to us, under their terms of service and applicable data protection law. We choose providers that use industry-standard security measures, such as encryption of data in transit.

Feedback you send through the App is stored in our database with our hosting providers listed above. We do not send your feedback to Google Analytics, MailerLite or any other analytics or marketing service, and we do not share it with any other third party.

5. International Data Transfers

Our cloud service providers may store data on servers located outside the Philippines. Where data is transferred abroad, we ensure it remains protected by safeguards consistent with the Data Privacy Act, including our providers' terms of service and security commitments and industry-standard encryption.

6. How We Protect Your Information

We use reasonable organizational, physical, and technical security measures, including encryption of data in transit (HTTPS/TLS) and at rest, hashed passwords, role-based access controls, and row-level security so that your wellbeing content is accessible only to your own account. No system can be guaranteed 100% secure, but we work continuously to protect your data and will notify you and the NPC of any data breach as required by law.

Feedback you send can be viewed only by authorised SPACE administrators. Other members cannot see it. When our team reviews feedback, your email address is shown only if you agreed to be contacted about that message.

7. How Long We Keep Your Information

We keep your personal information for as long as your account is active. When you delete your account in the App (see Section 8), we delete your personal information, wellbeing content and feedback from our live systems immediately, except for records we are legally required to keep (such as payment and transaction records, which are retained in accordance with Philippine tax and accounting regulations) and information needed to prevent fraud, resolve disputes, honour an email unsubscribe, or enforce our Terms. Feedback you send through the App is otherwise kept for as long as your account is active, unless you ask us to delete a message sooner.

Backups. Our hosting provider makes routine backups of our database so the App can be restored after a failure. Deleted information may remain in these backups for a limited period, in line with our hosting provider's backup schedule, until those backups are automatically replaced. Backups are used only to restore the service.

8. Your Rights Under the Data Privacy Act

As a data subject, you have the right to:

  • Be informed about how your data is processed
  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Erase or block your information, including withdrawing consent
  • Object to processing, including for direct marketing
  • Data portability — receive a copy of your data in a usable format
  • Damages — be indemnified for damages due to unlawful processing
  • Lodge a complaint with the National Privacy Commission (www.privacy.gov.ph)

Deleting your account. You can delete your account yourself at any time in the App: Settings → Your data → Delete my account. After you type DELETE to confirm, your account and personal content are deleted from our live systems immediately (see Section 7 on backups) and you are signed out — no email or approval is needed. What happens to an auto-renewing SPACE Premium subscription depends on how you pay:

  • App Store subscriptions: deleting your SPACE account does not cancel an App Store subscription, and we cannot cancel Apple billing for you. Cancel it in your Apple Account subscription settings (on iPhone: Settings → your name → Subscriptions). The App reminds you of this before you delete.
  • Google Play subscriptions: deleting your SPACE account does not cancel a Google Play subscription. Cancel it in Google Play under Payments & subscriptions. The App reminds you of this before you delete.
  • Direct (web) subscriptions: we cancel an auto-renewing web subscription first; if that cannot be confirmed, your account is not deleted and the App shows you where to cancel it, so you are never billed by us for a deleted account.

See Delete Your SPACE Account for what is deleted and what is retained.

To exercise any of your other rights, or if you can no longer sign in, email us at support@learningwhilehealing.com. We will act on your request within the timelines required by law. You can update your profile details directly in the App at any time.

Your feedback. You can ask us at support@learningwhilehealing.com, writing from the email address on your SPACE account, to delete a specific feedback message or to stop contacting you about it. We will act on your request within the timelines required by law. Deleting your account also deletes all of your feedback.

If you signed in with Google or Apple, deleting your account removes its link to SPACE. You can also remove SPACE’s access at any time from your Google Account (Security → Your connections to third-party apps & services) or your Apple Account (on iPhone, Settings → your name → Sign-In & Security → Sign in with Apple → SPACE → Stop Using Apple ID), which clears the record Google or Apple keeps of your sign-ins with SPACE.

9. Age Requirement

SPACE is intended for adults aged 18 and older. You must be at least 18 years old to create an account or use SPACE. SPACE is not intended for anyone under 18.

We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete the account and its data. If you believe someone under 18 has created an account or given us personal information, contact us at support@learningwhilehealing.com and we will investigate and delete the account and its data as appropriate.

10. Marketing Communications

If you opt in to our newsletter or updates, we will send you occasional emails through MailerLite. Every marketing email includes an unsubscribe link. Unsubscribing does not affect essential service emails such as payment receipts and account notices.

11. Third-Party Links

The App may contain links to other Learning While Healing websites or third-party services, such as Apple's App Store purchase and subscription-management pages, or a checkout page operated by Lemon Squeezy or Xendit, depending on the applicable plan or offer. This Policy applies only to the App. Those services are governed by their own privacy policies, which we encourage you to review.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised "Last Updated" date, and we will notify you of material changes in the App or by email. Continued use of the App after changes take effect means you accept the updated Policy.

13. Contact Us

For privacy questions, requests, or concerns, contact:

Data Protection Contact — Learning While Healing
PNL Life Coaching Services
Unit 1702 High Street South Corporate Plaza Tower 2, 26th Street, Bonifacio Global City, Taguig City, Philippines
Email: support@learningwhilehealing.com
Website: https://start.learningwhilehealing.com
App: https://space.learningwhilehealing.com

You may also contact the National Privacy Commission: https://privacy.gov.ph